Best practices and the latest news on Microsoft FastTrack . CWA 2109 or higher for Windows/Linux/Mac required. [Internal reference: CVADHELP-17758]. While you're in a meeting on one device, open Teams on the second one. Turns out we had a GPO that was applying the following setting to our physical desktops, Computer Configuration>Administrative Templates>VMware View Agent Configuration>VMware HTML5 Features>VMware WebRTC Redirection Features>Enable Media Optimization for Microsoft Teams, This policy should only be applied to VDIs and not to physical desktops, removing this policy has resolved the issue I've been having, alternatively for a quick fix you can go to the following registy and change the value to 0 to disable this feature, HKEY_LOCAL_MACHINE\SOFTWARE\Policies\VMware, Inc.\VMware WebRTCRedir teamsEnabled. In this phase, errors are generally equivalent to call failures, or one-way audio/video only where one peer cannot hear/see the other. Microsoft 365. Horizon Client draws over the Microsoft Teams window in the virtual desktop VM, giving users the impression that they are still in the VM, but the media is actually traveling directly between the local endpoint and the remote peer (as shown in Figure 1). You can try either disabling VP9, or forcing the resolution to medium. Whether you enteredthe meeting from amobile phone, desktop, or Teams Room, you can close out your call on everything at once. We're currently using VMWare Horizon as our remote solution, this error only started happening after teams pushed out the Horizon performance update. Failed Calling Isn't Available Yet" - YouTube Are you getting the error message in teams that says something like "Still connecting to. The "Make a test call" button is a very handy tool to assess peripheral acquisition and performance. 4/11/2022: WebRTC 1.0 is now enabled in GCC. SharePoint. If you're an IT admin, go to the Microsoft Endpoint Manager admin center and delete the AAD device profile. Microsoft working on a fix (Microsoft case ref. ICE Candidates can be [IPv4 or IPv6] : [UDP or TCP]. The following example shows how to use the Grant-CsTeamsCallingPolicy to assign the DisallowCalling calling policy to a user. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. November 30, 2022, by LICENSING, RENEWAL, OR GENERAL ACCOUNT ISSUES, Created: Media Engine multimedia stream processing. Best practices and the latest news on Microsoft FastTrack . 1999 - 2023 Citrix Systems, Inc. All Rights Reserved. This requires MultiWindow as a pre-requisite (VDA 2112 or higher, and Teams 1.5.00.11865 or higher). 11/18/2022- Citrix is aware of an issue with graphics device drivers for Windows endpoints that have the Intel I5 1245U 1.6GHZ processor using the UHD Graphics 770 adapter. Der Anruf ist noch nicht verfgbar." in German. Run Citrix supplied hdxcheck.sh and see if you have all the libs installed, I tried installing all libs manually and in the end still had no HDX optimized sound in my VDI. This upgrade can take 24 hours to happen. To learn more about using PowerShell to manage meeting policies, see Set-CsTeamsMeetingPolicy. You can find more information, Install the Firefox browser. id = 03457800 width = 1920 height = 1080 fps = 15. Calling is not available yet"). Log in to your VDI, play some sounds AND talk into your microphone to make sure your audio is actually working. Media Engine multimedia stream processingOnce the call set up is finalized and the ICE connectivity checks are completed, the media will be exchanged between the parties. These are the ones that will be auto-selected by Teams.You can toggle these devices in the middle of a call - in that case, a 1 sec audio glitch might be experienced while the new devices are remapped.The peripheral acquisition process is captured in the webrpc.txt logs.All device enumeration entries will have webrtcapi.RPCStubs in the respective lines. Alternatively, disable the specific device. You can set your audio and video preferences for the meeting on the new device, then select Join. For Surface Hub, the room remote option on your iPhone may not work. I can't even click on one of the lines for speakers, mic or camera. To prevent an echo effect, Teams will automatically turn off the camera and mic on the second device before it enters the meeting. For example, if you're already in a meeting on your laptop, you can also join on your phone to share live video, control a presentation with your phone, and much more. These versions allow App Protection users to be able to see incoming video and screensharing, and also introduce support for Secondary Ringtone (pending update from Microsoft, refer to. The following example shows how to use the Grant-CsTeamsMeetingPolicy to assign the AllOff meeting policy to a user. See note from 3/7/2022. 8/9/2021:Hidden chat channels are now visible/clickablein optimized Teams when running in a virtual desktop - Microsoft issue (i. Users may fail to complete any call and Microsoft Teams does not show the optimized message anymore ("Citrix HDX optimized") The issue may be reported in a single session and multi-session VDA's with CVAD Current Releases and LTSR versions (2203 and 1912 up to CU5) [CVADHELP-17758] Solution A Teams sign out/sign in and restart will be required. While the actual service (Citrix HDX HTML5 Video Redirection) might be running in theservices.mscconsole, the localhost127.0.0.1:9002TCP socket is never in listening mode as seen in netstat. Endpoints using this driver can experience call freezes or disconnections in meetings or calls. Citrix and Microsoft rolled out thefix on Sept-8-2020, deployed already in GA (a.k.a Ring4). CTXMTOP is a Command & Control virtual channel only no media is exchanged between CWA and VDA. If your organization wants to only use chat and collaboration features in Teams, you can set user-level policies to turn off calling and meeting functionality in Teams. Teams calls disconnects / dropped / terminated when users are logged After you upgrade XenApp and XenDesktop 7.6 to XenApp and XenDesktop 7.15 LTSR CU6 or later, or Citrix Virtual Apps and Desktops 1912 LTSR and create a Machine Creation Services (MCS) catalog, the option Disk cache size (GB) might be disabled and cannot be enabled. 9/24/2020 : Citrix Workspace app for Windows 2009.6GA. See, 9/23/2020 : Citrix Workspace app for MAC 2009 supports. Version. @Joseph_MitchellThe ramifications are O365 app authentication on devices. To turn on your camera or mic, tapCamera or Mic at the bottom of your screen. However, a VDI user sharing his monitor (i.e. Office 365. Step 4: Use File Transfer. To prevent an echo effect, Teams will automatically turn off the camera and mic on the second device before it enters the meeting. Assign the AllOff policy to all users in your organization who use Teams in a virtualized environment. try again Note:You must be in the same org as the Teams Room or Surface Hub meeting to use your iPhone as a room companion device. Still we had to solve the problem. Still connecting to remote devices. Also, keep in mind that Teams feature set is different when comparing optimized vs non-optimized. HdxRtcEngine.exe will select the Opus codec for this scenario, which can be seen clearly in the SDP Offer/Answer negotiation. Please sign out and sign back into Teams. Select Add this device. MonitoringMore information on how to leverage HDX Monitor to monitor Teams optimization can be found here. "Download #Citrix VDA Hotfix for Teams not working with Error "Still connecting to remote devices. By default, room remote should be enabled on your Microsoft Teams Room device, but if this isn't the case, follow the steps below: On the shared meeting room device, select More options. 3/16/2023 - Citrix has fixed a problem in the Javascript Shim that runs inside of Teams where some Point-to-Point calls were failing to connect sporadically. Microsoft Edge Insider.NET. I clicked "Okay". Fix Microsoft Teams: You Can't Get There from Here, How to Fix Microsoft Teams Env_Check_Error. Citrix.com: How to collect Logs for Citrix Workspace app for Linux? [CVADHELP-14716], With Workspace app 1912 or 2002, peer-to-peer calls (not conferences) might result in lower encoding resolutions for the VDI user sharing his webcam, depending on the endpoint CPU. still connecting to remote devices. Calling isn't available - Microsoft This means Teams is ready for an optimized call. And for insurance, I turned off my bluetooth also. -------------------------------------------------------------------------------------------------------------------------------------------------Recommended Teams version :latest version. Hence it is optimized by default. 10/8/2020 : a bug has been reported in Workspace app for Windows 2009.6 for outgoing screensharing failures (in setups where the monitor has high DPI or multi-monitor with high resolutions). See CTX460173. Calling isnt available yet", but I didn't connect to any other devices. This article is intended to guide users on how to optimize meeting spaces with Microsoft Teams Rooms solutions and devices. 6/17/2022: critical hotfix for 1912 LTSR, 2203 LTSR and CR VDAs (single session or multisession). Re: Still Connecting to Remote Devices. You can run this command via the following path:/opt/Citrix/ICAClient/util/hdxcheck.sh, 2.) All the media is handled by CWA in a Client-Fetch-Client-Render manner. 2/10/2022: The Citrix API (colloquially known as shim) was auto-updated in Teams today to version 1.8.0.12. FIX Teams: "Still Connecting to Remote Devices. See. See, 5/12/2021: VDA 1912 CU3 released, including important fixfor WebSocketAgent.exe (Citrix HDX HTML5 Video Redirection Agent Service)stopping intermittently. In these VDAs, WebSocketService.exe can crash and cause Teams call failures ("Still connecting to remote devices. This message is displayed in Microsoft Teams: If you want to skip straigt to the solution, click here: Solution: Change MSTeamsRedirSupport to zero. Scan this QR code to download the app now. . The peripheral acquisition process is captured in the webrpc.txt logs. Find out more about the Microsoft MVP Award Program. Black windows can be caused byissues on the sender's side (user capturing) or the receiver's side (user rendering the stream).For example, if the error is on the sender's side the following entry could be seen:webrtcapi.DesktopCapture Error: OnCaptureResult. [Please note that Gallery and Large Gallery are very different - see, 11/15/2020: VDA 1912 LTSR CU2 released, including important fixes for bugs causing Teams to load unoptimized. Citrix and Microsoft are investigating. VDA version and OS CWA version and OS Teams version Does the error message go away after say a minute or it is always there every time you try to join? Teams desktop app for a colleague on their personal device at home with error CAA20002 + AADSTS80014. I followed your instructions, the audio quality for me was very bad, so I set the setting back to 0x01 (manually) restarted MS Teams and HDX was now detected. Windows Server. From your iPhone, turn on Bluetooth and make sure it's enabled for Teams. Each peer maintains two simultaneous descriptions: The SDP files are logged in webrpc.txt. Still Connecting to Remote Devices. Calling isn't Avaliable yet.

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